Articles

 Blocking Macro Enabled Files due to Ransomware

Due to the continued volume of Ransomware emails and threat to our customers, we have updated our...

 Levels of Spam

The level of spam you receive to your domain/email accounts will always vary.Our antivirus and...

 Managing the Whitelist/Blacklist on Elive's Spam Scanning Interface

In your online Scanning Interface, there is a section for WhiteList & BlackList Options. In...

 My IP Address is Blacklisted

It you are told that your IP Address is in a blacklist someplace, then you need to report this to...

 Release a Quarantined Email

You must log into your scanning interface to release a mail. Once logged in you will be able...

 Released a mail, never received it

If you have released an email and you are the intended recipient, you should receive this mail...

 SPF Records

If you need an SPF records added to your domain, you can do it in your DNS control panel or email...